Terms of service
Please read these Terms of Service carefully before using our website or placing an order with Top of the Ramp. By accessing or using our store, you agree to be bound by the following terms and conditions, including any additional terms, policies, and guidelines referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.
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1. General
By visiting our store and purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including any additional terms, policies, and guidelines referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content. If you do not agree to these terms, please do not use our website.
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2. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are of legal age in your province or territory of residence, or that you have given us your consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using our Service.
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3. Products & Services
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our sole discretion. All product descriptions, pricing, and availability are subject to change at any time without prior notice. We reserve the right to discontinue any product at any time. Price changes will not affect orders that have already been confirmed and paid.
We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors of the products.
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4. Pricing & Payment
All transactions on this website are settled in U.S. dollars (USD) and Canadian dollars (CAD). Applicable taxes, including GST/HST/PST based on your delivery province in Canada, will be calculated and displayed at checkout. Price changes will not affect orders that have already been confirmed and paid. Payment must be received in full before an order is processed and dispatched. We accept major credit cards and other payment methods as listed at checkout. There are no hidden fees — what you see at checkout is exactly what you pay.
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§5 Order Cancellation
You may cancel your order within 2 hours of placement at no charge by contacting us at info@topoftheramp.com or calling +1 (604) 569-0288.
After 2 hours, your order enters our fulfillment process and cannot be cancelled. In such cases, please refer to our Returns & Refunds Policy for return options.
We reserve the right to refuse or cancel orders at our sole discretion in accordance with our Shipping Policy.
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6. Shipping & Delivery
We ship exclusively within Canada. Orders are typically delivered within 4-7 business days after the shipping confirmation email is sent. Estimated delivery times are not guaranteed and may vary due to carrier circumstances beyond our control. Top of the Ramp is not responsible for delays caused by carriers or circumstances beyond our control. Please refer to our Shipping Policy, available on our website, for full details on processing times and delivery estimates.
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7. Returns & Refunds
Our return and refund process is governed by our Refunds & Returns Policy, available on our website, which is incorporated into these Terms of Service by reference. By making a purchase, you agree to the terms outlined in that policy.
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8. Accuracy of Information
We reserve the right to correct any errors, inaccuracies, or omissions on our website at any time without prior notice. We do not warrant that the content on our site is complete, accurate, or current.
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9. Prohibited Uses
You are prohibited from using our site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon the intellectual property rights of others, to harass or discriminate against any individual, or to submit false or misleading information.
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10. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Top of the Ramp and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
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11. Limitation of Liability
To the fullest extent permitted by applicable law, Top of the Ramp shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Service or products. This limitation does not exclude liability for gross negligence, willful misconduct, or fraud. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the relevant order.
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12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
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13. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. For significant changes, we will make reasonable efforts to notify you via email or a notice on our website prior to the change taking effect. Your continued use of our site following any changes constitutes your acceptance of the revised terms.
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14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
• Email: info@topoftheramp.com
• Phone: +1 (604) 569-0288
• Address: Johnston St, Vancouver, British Columbia V6H 3R9, Canada
• Business Hours: Monday – Sunday, 10:30 AM – 5:30 PM (Pacific Time)