FAQ
Welcome to the Top of the Ramp FAQ page. Here you will find answers to our most commonly asked questions. If you cannot find what you are looking for, please do not hesitate to contact us directly.
Orders & Shipping
Where do you ship to?
We currently ship exclusively within Canada. We do not offer international shipping at this time.
How long does it take to process my order?
Orders are processed within 1-2 business days. Orders placed before 7:00 PM (Pacific Time) are typically prepared and ready for carrier pickup by the next business morning.
How long will it take for my order to arrive?
The estimated total delivery time after your order ships is 4-7 business days. During peak seasons (such as Black Friday, Cyber Monday, and the December holiday period), delivery times may be extended by 2-5 business days due to carrier volume.
How much does shipping cost?
We offer free standard shipping on all orders with no minimum purchase required. There are no hidden fees — what you see at checkout is exactly what you pay.
How do I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation Email containing a tracking number and a link to monitor your delivery in real time. You can also track your package at any time by visiting the carrier's website using the provided tracking number.
What happens if I entered the wrong shipping address?
Please contact us as soon as possible at info@topoftheramp.com if you need to update your shipping address. If the order has already been dispatched and is returned to us due to an incorrect address, reshipment fees may apply. Alternatively, a full refund will be issued upon return of the item.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in the original packaging with all tags intact. Please initiate your return by contacting us at info@topoftheramp.com with your order number and reason for return.
Are there any items that cannot be returned?
Items marked as "Final Sale" or purchased during clearance promotions are not eligible for return.
How do I start a return?
Simply email us at info@topoftheramp.com with your order number and reason for return. For damaged or incorrect items, please include clear photos of the product and packaging. We will review your request and provide return authorization and a prepaid return shipping label at no cost to you.
Who pays for return shipping?
We are happy to cover all return shipping costs, regardless of the reason for your return. Once your return is authorized, we will provide you with a prepaid return shipping label at no cost to you.
How long does it take to receive my refund?
Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account.
What should I do if my order arrives damaged?
Please send an email to info@topoftheramp.com after receiving your order, including photos of the damaged item and packaging. We will arrange for a replacement or a full refund at no additional cost to you.
Payments
What currencies do you accept?
All transactions are settled in U.S. dollars (USD) and Canadian dollars (CAD). Applicable taxes, including GST/HST/PST based on your delivery province in Canada, will be calculated and displayed at checkout.
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
Is my payment information secure?
Absolutely. Our website uses SSL encryption to protect your data during transmission. We do not store your full credit card details — all sensitive payment information is handled by our PCI-DSS compliant payment processors.
Products
Are your product images accurate?
We make every effort to display our products as accurately as possible. However, colors may vary slightly depending on your device's screen settings.
Are all products in stock?
We do our best to keep our inventory up to date. If an item is out of stock, it will be indicated on the product page. If you have questions about a specific item, feel free to contact us.
Do you restock sold-out items?
Restocking depends on product availability. We recommend checking back regularly or contacting us to inquire about a specific item.
Contact & Customer Support
How can I contact Top of the Ramp?
You can reach us through any of the following:
• Email: info@topoftheramp.com
• Phone: +1 (604) 569-0288
• Address: Johnston St, Vancouver, British Columbia V6H 3R9, Canada
What are your customer service hours?
Our team is available 7 days a week. We aim to respond to all inquiries within 1 business day.
Business Hours: Monday – Sunday, 10:30 AM – 5:30 PM (Pacific Time)
I have a question that is not listed here. What should I do?
Please reach out to us directly at info@topoftheramp.com and we will be happy to assist you.