Shipping policy
Shipping Policy
At Top of the Ramp, we are committed to providing every customer with a transparent and reliable shipping experience. Each item is carefully inspected before dispatch to ensure it arrives in perfect condition. By placing an order with us, you agree to the terms set forth in this Shipping Policy.
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1. Shipping Coverage & Rates
We currently ship exclusively within Canada. We do not offer international shipping at this time.
Free Standard Shipping: All orders qualify for free shipping with no minimum purchase required.
No Hidden Fees: We do not charge any handling or processing fees. Taxes are calculated at checkout based on your delivery address.
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2. Order Processing Time
We operate 7 days a week to get your order on its way as quickly as possible.
Order Cut-Off Time: 7:00 PM (Pacific Time) daily
Handling Time: 1–3 business days
Orders placed before the daily cut-off time are typically prepared and ready for carrier pickup by the next business morning. Orders placed after the cut-off time will begin processing on the next business day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays may be processed on the next business day.
Order Confirmation: After your order is placed, you will receive an order confirmation email. A shipping confirmation email with tracking information will be sent once your order has been dispatched.
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3. Estimated Delivery Time
Once your order has been handed over to our carriers (such as UPS, FedEx, Canada Post, or other reputable carriers depending on your location), the estimated timelines are as follows:
Total Estimated Delivery: 4–7 business days, depending on your location. Delivery time is calculated from the shipping date, not the purchase date.
Please note: Delivery times are estimates only and may vary during peak holiday seasons or due to carrier delays beyond our control.
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4. Order Tracking
Once your package is on its way, you will receive a Shipping Confirmation Email containing a tracking number and a link to monitor your delivery in real time.
If you have not received a tracking number or shipping confirmation email, please contact us.
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5. Address Accuracy
Please ensure all shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees will be the responsibility of the buyer.
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6. Order Changes
If you wish to modify your order (for example, your shipping address), please contact us within 2 hours of placing your order. After 2 hours, your order may enter our fulfillment process and changes may not be possible. If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.
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7. Delivery Attempts
Our shipping carriers will attempt delivery to the address provided at checkout. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup.
It is your responsibility to ensure that the delivery address is correct and that someone is available to receive the package or to pick it up from the designated location. We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
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8. Delays and Force Majeure
We are not liable for shipping and delivery delays caused by:
• Shipping carrier delays or errors
• Weather events or natural disasters
• Events outside our control (force majeure)
If your order is significantly delayed, please contact us and we will work with the carrier to assist.
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9. Lost or Damaged Packages
Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us. We will work with the carrier to help resolve the issue.
Damaged Packages: If your order arrives damaged, please keep the original packaging and all materials, take clear photos of the damaged item(s) and packaging, and contact us within 3 days of delivery. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
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10. Multiple Items and Partial Shipments
If your order contains multiple items, they may be shipped separately and arrive on different days. You will receive a shipping confirmation email for each shipment. There are no additional shipping charges for partial shipments unless otherwise stated at checkout.
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Contact Us
If you have any questions regarding your shipment, please don't hesitate to reach out:
Email: info@topoftheramp.com
Phone: +1 (604) 569-0288
Address: Johnston St, Vancouver, British Columbia V6H 3R9, Canada
Business Hours: Monday – Sunday, 10:30 AM – 5:30 PM (Pacific Time)